Google Drive integration / Email notifications - google drive synch not working.

  • Profile Image
    stevenyilin
    Asked on January 13, 2013 at 12:32 PM

    dear support,

    i have serious urgent problem - my forms seems to have stopped working with my google drive account starting 1. january.

    also i have not received autoforwarded emails since that time.

    i ve tried replying the leads manually from the jotform database - i get an error for trying to reply or forward (see screeshot)!!!

     

    i ve just tried the form 3 times... the autoresponders seem to work fine. but the google doc is really screwed up - the first row has an entry instead of the variable names.

    could it be that the spreadsheet has been disconnected with the jotform? is that possible at all and is it possible at all that one of my co-workers had done it himself? i cant find anything under google doc menu that lets one edit synch settings.

     

    thanks,

     

    steve

  • Profile Image
    EduardoMendez
    Answered on January 13, 2013 at 01:37 PM

    Hi there, 

    If the spreadsheet's headdings are editted that can break the integration.

    My suggestion would be to delete the current integration and re-integrate with Google Docs.  That will generate a new spreadsheet, however, all the submissions will be added.

    As per the e-mails, please follow the instructions from this guide:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues 

    I notice that your notifications are all conditional:

    Here is an image of the conditions:

    I have cloned your form and tested the notifications.  They seem to be working properly on my side.

    I have checked all the e-mail addresses and they seem to be working well.

    Please choose the "E-mail" option from the dropdown in the "Repply and Recepient settings" button on the e-mail wizard.

    Let us know if that helps!