Error message on submission

  • Profile Image
    Asked on November 26, 2018 at 01:53 PM

    in building my form i am redirecting people (conditional logic) so they dont have to make a payment if they choose certain options. However, even with setting up conditional logic ater they submit they are getting this error message:

    PCI: Error during transaction, cc number is required.

    please advise.


  • Profile Image
    Answered on November 26, 2018 at 03:09 PM

    Please create a condition that hides the payment field too so it will not ask a value on submission. You can do that with show/hide condition.


    If Enrollment Status is not equal to "Re-enrolling", hide Deposit (payment field)

    This might fix the problem.

    On a side note, asking credit card number on a plain text field is extremely prohibited (see image below). This is against our terms. We kindly ask you to delete these fields on your form, otherwise, the reviewer team will remove these for you and send you reminders via email. Thanks