What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot view submissions

    Asked by Tom Wightman on March 08, 2011 at 09:09 AM

    There are 5 new submissions shown on one of my forms but when I go to view the submissions, there are none.  I don't think there really are any because I normally receive email notifications when they are submitted and I have not received any emails.  How can I make sure there aren't any new ones and how can I clear them?  (These 5 new submissions appeared last week after Jotform was doing some maintenance on the website.)

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    JotForm Founder

    Answered by aytekin on March 10, 2011 at 02:11 AM

    This can sometimes happen. The counts can get incorrect. Right click on your form on My Forms page and select "Mark All Submissions as Read".