Cannot view submissions

  • Profile Image
    Tom Wightman
    Asked on March 08, 2011 at 09:09 AM

    There are 5 new submissions shown on one of my forms but when I go to view the submissions, there are none.  I don't think there really are any because I normally receive email notifications when they are submitted and I have not received any emails.  How can I make sure there aren't any new ones and how can I clear them?  (These 5 new submissions appeared last week after Jotform was doing some maintenance on the website.)

  • Profile Image
    Answered on March 10, 2011 at 02:11 AM

    This can sometimes happen. The counts can get incorrect. Right click on your form on My Forms page and select "Mark All Submissions as Read".