What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My secure form is not working

    Asked by easterfest on January 13, 2013 at 08:31 PM

    My secure form (that has been working previously) is now coming up with 'This form is currently unavailable' message. 

    All of my standard forms are working, and just the 2 secure forms are giving this error.

    Please advise asap as application process using this form closes today. 

    Page URL:

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    Answered by easterfest on January 13, 2013 at 08:49 PM

    Actually - the form has come back online so the error must have been fixed.


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    JotForm Support

    Answered by abajan on January 13, 2013 at 10:29 PM

    Certainly glad to hear that. Do let us know if it happens again.

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    Answered by easterfest on January 13, 2013 at 11:28 PM

    this one is failing at the moment: http://jotformpro.com/form/23248590660961

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    JotForm Support

    Answered by idarktech on January 14, 2013 at 01:25 AM


    Your form keeps disabling because you have set an expiration date with your form. Removing the defined date should fixed this.

    Here's how:

    After that, Enable your form by going to General Settings tab on the same window under Preferences and set as Enabled on Status.

    Save your form afterwards.