Login Failed - Suspended

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    Sharad Parajuli 
    Asked on November 27, 2018 at 05:56 AM

    Hello, I run a small non-profit Himalayan HealthCare that requires only 3-5 forms a year. I was using your jotform free service but now it says login failed - suspended! Can you kindly help. It has two important forms that is needed for voluntary work. Best regards, Sharad

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    Answered on November 27, 2018 at 07:52 AM

    Upon review of your account, I found that it was suspended due to forms: http://www.jotform.me/form/73434384910457http://www.jotform.us/form/63575529894171http://www.jotform.us/form/61734032511141 and http://www.jotform.us/form/70664928816165 requesting passport upload.


    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect identification numbers from the general public, but from your own customers, then you need to comply with two things.

    1. Add the Terms & Conditions Widget for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of any sensitive personal information like passports, visas,social security card, pan card, aadhar, driver's license, credit/debit cards, bank statements, voided cheques and photo IDs.

    Upload buttons are not designed to protect sensitive information, so we suggest to refrain from using them with this type of data. In case of a security breach they are not going to secure the information at the servers.

    We have deleted the upload buttons and reactivate your account.

    Thank you.