Email Verification Link Not Valid

I was emailed a link to verify my email address and when I clicked on verify, it took me to this page where I received an error message that the link was not valid. See attachments - please help.  I am trying to make a payment.  Thanks!

Hi,

I checked your email address and there's no JotForm account associated with it.

May we know your account username so we can check it further? You can also provide any form link that is associated with your account.