[HIPAA]Old PDF editor>>E-signature Field: Signature field not appearing in the downloaded PDF copy of the submission

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    Katecaravella
    Asked on November 28, 2018 at 12:30 AM

    When a fo m is submitted and I save it to print, it does not show the form signture?



    This is a re-post of a comment on How to Add an E-Signature to Your Form

  • Profile Image
    roneet
    Answered on November 28, 2018 at 08:40 AM

    Allow me some time to test it in our test account. Could you please let us know the Form in question so that we could test that too.

    Thanks.

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    roneet
    Answered on November 28, 2018 at 10:00 AM

    I believe you are using the old PDF editor. I was able to replicate the missing Signature in the old PDF-editor. I am escalating this to our development team to review this further. We will keep you posted on the updates as soon as we receive anything from them.

    Until you may switch to new PDF-editor to get the signature in the downloaded copy of the submission.

    15434171721.PNG

    Thanks.

  • Profile Image
    Denis
    Answered on November 28, 2018 at 10:22 AM

    Hello,

    Sorry for the trouble caused, the issue should be fixed now. Please test it and let us know if the issue persists.

    Regards.

  • Profile Image
    Katecaravella
    Answered on November 28, 2018 at 10:56 AM

    Hello, I’m sorry, what I meant to say is that when I try to create a pdf for all submissions, then it creates the link to save/open, and I do, it’s not displaying the signature (if I convert the one submission Into pdf If does, but not when it creates the link. 

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    roneet
    Answered on November 28, 2018 at 12:17 PM

    Are you referring to the below link in the submission page?

    15434252211.PNG

    Are you still experiencing this issue?

    I have conveyed your message to the developer assigned.

    Thanks.


  • Profile Image
    Katecaravella
    Answered on November 28, 2018 at 12:44 PM

    Hi, yes. When I click on the link and open it, it doesn’t show the signature still. Thank you!

  • Profile Image
    roneet
    Answered on November 28, 2018 at 01:17 PM

    Thanks for confirming. I have conveyed your message to the developer assigned.