How can I get hold of my form

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    FloatingLime
    Asked on January 14, 2013 at 07:10 AM

    Hi Jotform,

     

    Is your website having problems today?

     

    I logged in and managed to go to "My Forms" but when I try and "edit" the form it just takes me nowhere - I get nothing, and then can't get back to "My forms" and clicking on Login does nothing?

     

    Many thanks for your help.

     

    All the best

     

    Lara Lewis

  • Profile Image
    abajan
    Answered on January 14, 2013 at 07:25 AM

    Hi Lara,

    Sorry to hear about this. In which browser are you experiencing this issue?


    Wayne

  • Profile Image
    FloatingLime
    Answered on January 14, 2013 at 08:44 AM
    H Wayne,
    Google Chrome.
    All the best
    Lara
  • Profile Image
    pinoytech
    Answered on January 14, 2013 at 09:13 AM

    Hi Lara,

    I've check your form and found out that your account is running under http://www.jotformeu.com domain. Can you please try to access/log in to your account using the said domain if the said issue still persists or not?

    Thank you!

  • Profile Image
    FloatingLime
    Answered on January 14, 2013 at 09:38 AM
    Hi Wayne,
    That web address is totally unresponsive... if I click log-in at the top nothing
    happens, I don't go anywhere.
    You used to be able to log-in at the bottom under the "New here" Create an
    account orange button, but that log-in area is no longer there for me.
    Clicking on sign up and support also does nothing.
    Clicking on my forms takes me to a page where the forms would normally be listed
    and has all the background information, but no actual forms, clicking form
    templates and pricing does seem to work, and takes me to those pages.
    All the best
    Lara
  • Profile Image
    Welvin
    Answered on January 14, 2013 at 10:45 AM

    Hi Lara,

    Have you tried clearing your browser cache? I have tried accesing jotformeu.com domain and I am not able to replicate your issue, the login menu will normally popout if I click on it;

    If clearing your Google Chrome cache doesn't help you, please try logging in using this link: http://www.jotformeu.com/login

     

    Thanks

  • Profile Image
    FloatingLime
    Answered on January 14, 2013 at 03:01 PM
    Dear Welvin,
    Thank you so much - that seems have done the trick!
    All the best
    Lara