What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Survey Form on Hold and reactivate ?

    Asked by anykeyit_mb on January 14, 2013 at 08:46 AM

    Hi there,

    we have created a survey form, we have a Basic Account now. We want to run the survey for 1-2 month (Premium Account for 2 months) and then again after 5months. Is that possible without loosing our Data and Account, at least Basic Account ?

    We will appriciate Your asap answer, we have to go online tomorrow!

    Thanks in advance


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    JotForm Support

    Answered by Deygus on January 14, 2013 at 10:37 AM

    Hello Muersel, it's certainly possible. You can easily maintain it by upgrading when you need it and then downgrade when you don't which means you are more then welcome to cancel your plan at anytime. I hope this helps and if you have any further questions please feel free to ask us.

    Can I cancel any time?

    Jotform is a monthly subscription service. You may upgrade,downgrade, or cancel your service at any time. Even when you cancel your subscription, you will not lose any of your forms or your data.

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    Answered by guest_30083041506037 on January 15, 2013 at 03:24 AM

    Hi Deygus,


    thanks a lot for the quick answer - its time to go Premium.