How Long Before I Get an Email with Password Reset Instructions?

  • Profile Image
    Joanna Eyre 
    Asked on November 28, 2018 at 09:38 AM

    I have been logged out but I cannot remember my password as I have it saved on my PC and never needed to type it in.

    However I have tried to reset my password but I haven't had no email sent.  

    please can you rectify this as i'm in a middle of creating an important form and looking to upgrade soon.



  • Profile Image
    Answered on November 28, 2018 at 11:51 AM

    Thank you for contacting us.

    Password reset instructions should always be sent instantly in to your email. Upon checking the above email, it was included in our unsubscribed list that's why you are having a hard time receiving the any notification emails from us. I've already remove it and please expect that you will now receive an email regarding your password reset instruction.

    Can you please confirm it? We'll wait for your reply. Thank you!