What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why over quota?

    Asked by i4sc on March 08, 2011 at 01:42 PM

    I have a basic account and used up my quota of 10 secure submissions while testing a form. I got an email that I have reached the limits of my account and that my form is disabled. I would like to switch to a non-secure form, which allows 100 monthly submissions. I tried changing to http from https on the existing form, but that didn't work. So I created another form (non-secure) but I'm still getting the message that I'm over my quota. Is there a way to enable to form again?  

  • Profile Image
    JotForm Support

    Answered by mliz on March 10, 2011 at 12:37 AM

    SSL Secure Submissions refers to the number of secure (https) submissions
    you received since 1st day of this month.
    It appears that you have about 15  submissions received using the secure form.
    To free up the number on the ssl secure submission you will need to delete some
    entries in your submissions.

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    JotForm Founder

    Answered by aytekin on March 10, 2011 at 02:05 AM

    Sorry to hear that. I have reset your limits. But I can only do this once.

    To switch to non-secure version, make sure that you have changed the URL from https:// to http:// on all of the forms.