Question regarding Sender Name and Sender Email

  • Profile Image
    webtools@heart.org
    Asked on January 14, 2013 at 01:02 PM

    Is there a way to set the Sender Name and Sender E-mail as something other than JotForm and noreply@jotform.com or the form fields? For instance, I would like to set the Sender Name to a specific Name and the E-mail address to a specific email, but neither of these are form fields. I had the idea of setting hidden fields and choosing those, but I'm wondering if there is a different way to do this.

  • Profile Image
    EduardoMendez
    Answered on January 14, 2013 at 01:39 PM

    Hi there, 

    Unfortunately, there is no other way to accomplish this.

    Note, By choosing an address as a sender's address, you run into the risk of having some e-mail providers bounce the notification.  They will match the senders IP (our mail servers) to the address that you are providing and in occations will cause problems.  

    Here is a guide to help you with e-mail settings.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    As an option, you can always include the name of the sender in the subject line if you wish more descriptive information on the e-mail.

    Hope that helps!