What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question regarding Sender Name and Sender Email

    Asked by webtools@heart.org on January 14, 2013 at 01:02 PM

    Is there a way to set the Sender Name and Sender E-mail as something other than JotForm and noreply@jotform.com or the form fields? For instance, I would like to set the Sender Name to a specific Name and the E-mail address to a specific email, but neither of these are form fields. I had the idea of setting hidden fields and choosing those, but I'm wondering if there is a different way to do this.

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    JotForm Support

    Answered by EduardoMendez on January 14, 2013 at 01:39 PM

    Hi there, 

    Unfortunately, there is no other way to accomplish this.

    Note, By choosing an address as a sender's address, you run into the risk of having some e-mail providers bounce the notification.  They will match the senders IP (our mail servers) to the address that you are providing and in occations will cause problems.  

    Here is a guide to help you with e-mail settings.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    As an option, you can always include the name of the sender in the subject line if you wish more descriptive information on the e-mail.

    Hope that helps!