Calculation Condition not working

  • Profile Image
    rf9317
    Asked on November 28, 2018 at 04:53 PM

    1) I am trying to input a very basic calculation for one of my products and it is not calculating. I have tried to move it to different positions within the calculation condition column and even delete both condition and the image selector field but it still is not working. It is a simple calculation $14.00 x .06(tax),

    2)

    Secondly, My Driving Widget Calculator is being cut off when the card loads at the bottom. I don't want customers to think there is not a second field for input. Is there any way to adjust it. I am using a card template and since it is a widget, there is no CSS to manipulate.

    Please Advise,

    Thanks

  • Profile Image
    jonathan
    Answered on November 28, 2018 at 08:47 PM

    Can you please describe more how the calculation is not working. 

    I cloned your form to be able to test the condition calculation, but so far in my test, condition calculation generated the amount.

    Here is a screencast video of my test.

    15434560041656770.gif


    We will check further once we are able to identify which part were not working.

    We will wait for your updated response.


    ---

    The other question is about a different issue. We will resolve it separately here https://www.jotform.com/answers/1656962



  • Profile Image
    rf9317
    Answered on November 28, 2018 at 10:43 PM
    The calculation for Christmas Trees is not working.
    Also, can you address the Driving Widget Calulation being cut off at the
    bottom:
    [image: calc.png]
    ...
  • Profile Image
    roneet
    Answered on November 29, 2018 at 06:44 AM

    On checking the Calculation I found that the parenthesis was missing there. I have added it in your conditions.

    15434917592.PNG

    Result:

    15434918131.PNG

    Let us know how it goes.

    Thanks.

  • Profile Image
    rf9317
    Answered on November 29, 2018 at 05:43 PM
    I apologize but the calculator is not working. If you look at the simple
    equation the out put is not calculation answer should be 14.84. I have
    never used parenthesis with any other calculation I used. Can someone
    please address this.
    Thanks.
    ...
  • Profile Image
    jonathan
    Answered on November 29, 2018 at 07:10 PM

    I reviewed again your form, and unfortunately there were just to many faulty condition calculations. It was the reason calculation  is not working as intended.

    Please correct all those calculation formula as suggested on the image below.

    1543536359zzz 2018-11-30 08.00.36.png


    The currency symbol must be text format (brownish color).

    You should enclosed within ( ) bracket those calculation that involve multiple operations +,*... it just follows the correct mathematical operation convention. 

    You can try test fixing one at at time the calculation condition and test each time. This way you will be able to test if the condition is working or not.

    I made a test form and corrected the conditions. You can also test the form here https://form.jotform.com/83327415069964

    Let us now if you are still not able to make it work.

  • Profile Image
    rf9317
    Answered on November 29, 2018 at 09:43 PM
    Hello Jonathan,
    Thanks for looking into this for me. The strange part about this one is
    that there is only one calculation that doesn't work.
    The Christmas Tree calculation. On the flip side when I just put in the
    price alone...without having to add or do a calculation...it is not
    working.
    All other calculations for all other services are working just fine. As
    mentioned...even if I put in a flat rate price with no calculation for
    example
    14.00, with no other calculation, it will not show up. I have deleted it,
    cleared my cache, re-entered it and it still do not work. Every other
    calculation I have used in this form and another form, in the same way, has
    worked without any additional modification to the calculation needed such
    as parenthesis.
    Can someone take a deeper look? I am not sure why all other calculations
    are working with the exception of this one.
    Thanks
    ...
  • Profile Image
    roneet
    Answered on November 30, 2018 at 12:01 AM

    Apologies, If I am wrong. Would you mind checking the logic once again?

    I think on calculating $14.00 x .06 will be equivalent to $0.84 which is correctly displayed on selection of Christmas option. If you are calculating the tax on $14 then you need to add $14 to $0.84 ($14+($14*0.06)) should be equivalent to $14.84.

    Do let me know If I am wrong.

    Thanks.