What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I was made aware that someone hacked into my Jotform account

    Asked by simonafusco on January 14, 2013 at 05:33 PM

    How do I make sure nobody is hacked in and using my clients information!?? I have already changed the password. I was made aware by a client that once he filled out the form on my site someone contacted him and referred to our company and his form!

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    JotForm Support

    Answered by EduardoMendez on January 14, 2013 at 05:38 PM

    Can you please make sure to change the password on your account?

    Also, please double check the recepients addresses to make sure that the notifications are not being sent to the wrong people.

    Let us know if you need further assistance!

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    Answered by simonafusco on January 14, 2013 at 05:53 PM

    How do I check the recipients address? I had a webdesigner set up my accout. Can you tell me how to do that please? thank you!

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    JotForm Support

    Answered by Mike_T on January 14, 2013 at 06:04 PM

    Please take a look at the following article:

    Finding out E-mail Address used for submission notifications

    We may also check the form(s) per your request.

    Thank you.