How do I changed my billing method for jotform acct?

  • Profile Image
    Asked on January 14, 2013 at 06:25 PM

    I am current on the Premium pricing plan. I pay via paypal but I need to change to a different paypal account.

    I do not see an option to do this on your website. Please help.


    I tried cancelling the membership in order to resubscribe with the new paypal account but I recevived this error from PayPal:

    The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history.

  • Profile Image
    Answered on January 14, 2013 at 06:34 PM
  • Profile Image
    Answered on January 14, 2013 at 07:07 PM

    Hi there, 

    You can cancel your subscription by logging to your Paypal account and following this instructions:

    Once you cancel your subscription, you can go ahead and create your new subscription.

    Please give that a try and let us know if we can further assistance!