What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I changed my billing method for jotform acct?

    Asked by fstc on January 14, 2013 at 06:25 PM

    I am current on the Premium pricing plan. I pay via paypal but I need to change to a different paypal account.

    I do not see an option to do this on your website. Please help.

     

    I tried cancelling the membership in order to resubscribe with the new paypal account but I recevived this error from PayPal:

    The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history.

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    Answered by fstc on January 14, 2013 at 06:34 PM
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    JotForm Support

    Answered by EduardoMendez on January 14, 2013 at 07:07 PM

    Hi there, 

    You can cancel your subscription by logging to your Paypal account and following this instructions:

    https://www.paypal.com/helpcenter/main.jsp?locale=en_GB&_dyncharset=UTF-8&countrycode=GB&cmd=_help&t=solutionTab&solutionId=163217

    Once you cancel your subscription, you can go ahead and create your new subscription.

    Please give that a try and let us know if we can further assistance!