Change payment type

  • Profile Image
    AstridCastroConsulting
    Asked on November 29, 2018 at 04:21 PM

    I am trying to change my recurring payment FROM paypal TO a credit card but can't figure out where to do this. Under "settings>billing" opens up paypal and doesn't give me any other options to put in my credit card.

  • Profile Image
    Jan
    Answered on November 29, 2018 at 07:57 PM

    You need to cancel the subscription from your PayPal dashboard first. Please follow this guide: How-can-I-cancel-my-PayPal-subscription.

    After that, you should downgrade your account back to Free plan using this guide: How-to-Cancel-a-Subscription-and-Downgrade-Back-to-Free.

    If it's already in the Free plan, then you can just upgrade using a credit card.

    Hope that helps. If you have any questions, let us know. Thank you.

  • Profile Image
    AstridCastroConsulting
    Answered on April 30, 2019 at 03:22 AM

    I don't want to cancel my subscription and downgrade...also because I would be worried that I would loose everything. 


  • Profile Image
    gerardw
    Answered on April 30, 2019 at 07:37 AM

    Since you already have subscribed today for the Bronze yearly plan, cancelling your duplicate Bronze monthly plan will not downgrade your account.

    I have explained the details in your other thread regarding the duplicate PayPal subscription. You can find the comments in the link below:

    https://www.jotform.com/answers/1808248

    Do reach out to us if you have any queries.