Trouble accessing images?

  • Profile Image
    karlee
    Asked on November 29, 2018 at 11:20 PM

    Hi,


    We are having a problem where when the forms come through to our email, and we click on the images that were attached, an error page comes up instead of downloading the image as it usually does. 

    I've attached some screen shots. One is of the form from our email. When I click on any of the images at the bottom, this page comes up (also attached a screen shot of what it looks like): https://www.jotform.com/uploads/karlee/71199156684165/3887398397479904089/IMG_1771.jpeg


    Can you tell me why it's doing that and how we can fix it? 


    Thank you!

    Megan

    Brickyard Buffalo  Team

  • Profile Image
    Nik_C
    Answered on November 30, 2018 at 03:47 AM

    We're sorry for the inconvenience.

    I'm afraid that those images weren't fully uploaded, their upload was most probably interrupted.

    So those files will have to be uploaded again.

    Please let us know if you have any further questions.

    Thank you!