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    Problem downloading a spreadsheet from v2 (to prep for v3), but data is missing

    Asked by corcorance on March 08, 2011 at 05:10 PM

    I'm trying to wrap up some old reports so that I can begin the process of moving my staff over to v3. However, I do need to download reports from v2 for awhile longer first.

    I have a form that shows 155 submissions, but when I download it only 42 appear. The data is missing in the middle, meaning that I'm missing the submissions from between November 1, 2010 and March 2, 2011. We've received the email submissions and the total number of submissions looks correct, it's just the report that is incomplete. We've even pulled reports during that time period, apparently without any problems, but ofcourse no one kept them to use now. 

    Any ideas on how to extract that data, so that we can move forward?


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    JotForm Founder

    Answered by aytekin on March 10, 2011 at 05:04 AM

    Please do not post v2 related questions on this forum. There is a contact form on v2. Fill that form and let us know the form ID of the form of which the data should be restored from backups.