Publish form as link

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    WindsorFestival
    Asked on November 30, 2018 at 09:59 AM

    Two days ago, on Wednesday 28th, I created a form link to send to a customer who was having trouble completing the form embedded in my website. I was given this link: https://form.jotformeu.com/83312750031343

    This link no longer takes you to the form, and the customer hasn't been able to complete access the form.

    Today I selected publish for as link and have been given a different link to the original: https://form.jotformeu.com/82274207186357

    Does the link expire? Or is there another reason why the link I created no longer sent me to the form?

    Thanks!

  • Profile Image
    Mike_G
    Answered on November 30, 2018 at 12:13 PM

    Form URLs doesn't expire. However, when I checked the first link you provided, it appears that it is a link to a copy (clone) of for your current form (2nd link). And, it is in your account's Trash Folder — the reason why it is not being redirected to the form.

    I hope this helps. Feel free to contact us anytime if you have other questions or concerns.

  • Profile Image
    WindsorFestival
    Answered on November 30, 2018 at 12:17 PM

    Hi Mike - thanks for your response. so this mean that accessing the form via the second link (https://form.jotformeu.com/82274207186357) is good for however much we need to use it?

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    Mike_G
    Answered on November 30, 2018 at 01:30 PM

    Yes, that is correct. Form URL doesn't expire unless you delete/purge the form.

    Feel free to contact us anytime if you need any further assistance.