What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how do I downgrade

    Asked by mmoran on March 08, 2011 at 08:08 PM

    I'm attempting to downgrade back to the free version.  I select cancel next to my plan and I'm taken to some website I'm not familar with and I have no username or password for.

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    JotForm Support

    Answered by liyam on March 09, 2011 at 04:11 AM

    Hello,

    Your payment was made using our payment gateway: Plimus.  Your username should be in a plimus email you received when you paid for JotForm.

    Your JotForm subscription is now canceled so you need not to look for your Plimus username.  You will not be charged again.  Your account will stay Premium until the time you have paid for expires

    Thanks