What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    still not working

    Asked by pincopallino on January 15, 2013 at 08:53 AM
    Hello,
    Thank you for your answer. I have tried another time with another test but i still dont receive confermation email! In my account you see an entry but no receiving mail.
     
    any idea?
     
    thank you,
    liz

    Answered by Welvin

     

    Hi,

    Your current form notifications recipient settings is something incorrect. You haven't separated the email address with comman then space after the second email address. I have corrected this for your convenience.

    Please try to do and actual submissions again, see if you still can't receive the notifications.

     

    You may also consider checking this guide: How to setup email alerts to prevent "emails not being received" issues

     

    Thanks

    Page URL:
    http://www.pincopallino.nl/hoera_baby_geboren

  • Profile Image
    JotForm Support

    Answered by Welvin on January 15, 2013 at 09:03 AM

    Hi Liz,

    I suggest you to change your form notifications sender email to noreply@jotform.com;

    See if that helps.

    And again, you may also consider checking this guide for additional information on how to prevent this issue from happening again:

    How to setup email alerts to prevent "emails not being received" issues

     

    Thanks