still not working

  • Profile Image
    pincopallino
    Asked on January 15, 2013 at 08:53 AM
    Hello,
    Thank you for your answer. I have tried another time with another test but i still dont receive confermation email! In my account you see an entry but no receiving mail.
     
    any idea?
     
    thank you,
    liz

    Answered by Welvin

     

    Hi,

    Your current form notifications recipient settings is something incorrect. You haven't separated the email address with comman then space after the second email address. I have corrected this for your convenience.

    Please try to do and actual submissions again, see if you still can't receive the notifications.

     

    You may also consider checking this guide: How to setup email alerts to prevent "emails not being received" issues

     

    Thanks

  • Profile Image
    Welvin
    Answered on January 15, 2013 at 09:03 AM

    Hi Liz,

    I suggest you to change your form notifications sender email to noreply@jotform.com;

    See if that helps.

    And again, you may also consider checking this guide for additional information on how to prevent this issue from happening again:

    How to setup email alerts to prevent "emails not being received" issues

     

    Thanks