What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is it possible to set up an auto responder for incomplete payments only?

    Asked by born on January 15, 2013 at 09:08 AM

    When a person submits my form but doesn't complete the payment on paypal, I get the 'Incomplete Payments' notification but is there a way to send the person an auto responder or notification email?

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    JotForm Support

    Answered by Welvin on January 15, 2013 at 09:26 AM

    Unfortunately, that is not possible. You can only send notification or auto responder if the payment was actually made.



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    Answered by born on January 15, 2013 at 09:28 AM

    Shame but thanks.