What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Data back-up facilities

    Asked by ChrisBesseling on May 12, 2010 at 10:54 AM
    Hi. In the event something goes wrong and the system crashes, is all data regularly backed-up somewhere so that JotForm customers can retrieve data and files submitted but not yet downloaded to their own hard drives? Many thanks, Emilie.
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    JotForm Founder

    Answered by aytekin on May 13, 2010 at 03:05 AM
    Yes, we have multiple external backups. We have continuous Mysql replication backups and we also keep daily snapshots of on an off-site location.
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    Answered by ChrisBesseling on May 13, 2010 at 06:15 AM
    Great - thanks again for the quick response. Cheers, Emilie and Chris.