What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Linking my DropBox account with JotForm / Available space questions

    Asked by guest_30145409538049 on January 15, 2013 at 02:04 PM

    Hello. I would like to use JotForm to create a site on my Web page where clients can upload files. I would like to use DropBox, but I had a question about the "available space" feature. Does this apply when uploading files to DropBox via a JotForm form? I already have a DropBox account where we pay for approximately 500 GIG of space, and we move perhaps 25 GIG to 50 GIG of files per month, and obviously we'd prefer to not pay twice for space. Can you tell me how this would work if I were to change from our current SendThisFile subscription to have users upload directly to our DropBox using JotForm? Thank you.

    dropbox dropbox form available space space quota
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    JotForm Support

    Answered by Mike_T on January 15, 2013 at 03:07 PM

    Thank you for your interest in our service.

    I had a question about the "available space" feature. Does this apply when uploading files to DropBox via a JotForm form? 

    Yes, all the files are being uploaded to our servers, and then transferred to integration services. You can not disable that feature. However, you can delete your JotForm submissions at any time to clean your JotForm space quota.

    You can actually upload > 100MB files on a Free account, but you can not continuously store more than 100MB on our servers using that Free account. In other words you can upload, for example, 250MB file, and this file will be uploaded to your DropBox account. However, you will have to delete this submission with 250MB file from your JotForm Submissions page, otherwise your account will be blocked the next day.

    Please also note that Dropbox has a 150-300MB limit for their Web API uploads, so at this time you can not upload large files (> 300MB) to Dropbox using our forms.

    If you need any further assistance, please let us know. We will be happy to help.

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    Answered by jimuk69 on May 04, 2013 at 09:28 AM

    Is it possible to set something, maybe a flag in the Dropbox intergration, that could automatically delete the submission once it has been recieved? thus clearing the JotForm space quota? I would still have recieved an email advising that the submission had taken place. Obviously I fully appreciate its not in your interests to do this as you want people to upgarde etc.

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    Answered by sidharth_kch on May 04, 2013 at 03:12 PM

    @jimuk69

    Unfortunately, there is no automated functionality to delete the uploaded files. You may have to manually delete the files from your JotForm account.

    FYI, submission counters are reset on start of every month but Upload space limit, you need to manually delete the files.

    Let us know if you need further assistance.

    Thanks,

    Sidharth

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    Answered by puntotecnologico15 on May 28, 2015 at 07:47 AM

    How can I manually delete the file in my jotform web space ? Please give me istructions.

    Thanks.