How to change Paypal account for my subscription?

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    Stephanie Afonso
    Asked on December 03, 2018 at 05:26 PM

    Hi, how can I add a new PayPal account to my subscription and remove the existing PayPal account linked? Please send me a detailed email. As the email I received before was not very informative.


    Thank you,


    This is a re-post of a comment on How Can I Cancel My PayPal Subscription?

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    Answered on December 03, 2018 at 07:20 PM

    Here is how to change your PayPal subscription properly:

    1. Log into your PayPal account.
    2. Find the latest payment you made to us.
    3. Click on subscription number.
    4. Click on the Cancel Subscription button.

    When you cancel that subscription you will not be charged again from that account and your current subscription with Jotform will stay until the subscription period ends. And then you can re-subscribe with a new PayPal account.

    Note: This is important so you avoid re-subscribing from your other PayPal account.

    Please let us know if you have additional questions. Thank you!