What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    With Basic Pricing, what if I go over 10 payments per month?

    Asked by guest_30043938557054 on January 15, 2013 at 07:09 PM

    I'm collecting payments for specific periods of time each year. Basically, only need a large payment base for three months. Can I pay the additional fee just for those months? Do I need to commit to a longer contract?

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    JotForm Support

    Answered by jonathan on January 15, 2013 at 07:26 PM


    With the Basic Free subscription, you are entitled to at leas 10 payments submission each month. If you accumulate more than this limit within the month, your form and account will become disabled and will not be able to accept anymore submissions.

    Please remember that this counter do reset to zero(0) each month. So, you can use the Free subscription as long as you stay within the monthly limits.

    But If you see that you are exceeding the monthly everytime, then you should probably subscribe on the monthly paid plans. It is a monthly service, so you can actually stop it anytime and go back to Free if needed.

    Please inform us if you have further inquiry.