What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please refund my payment for the annual subscription as there is a problem with your product that PayPal advised me was on your side

    Asked by Jane Mitchelmore - Total Rottweiler Magazine on January 16, 2013 at 12:31 AM

    Hello,

    The Jot Form does not work with PayPal shopping cart.   Therfore, I have no need for Jot Form.    Please refund the annual payment that was just charged to my credit card and cancel my subscription.   Thanks.

     

    Jane Mitchelmore

    Total Rottweiler Magazine

    Cell - 250-888-0106

    Page URL:
    http://www.thetotalrottweilermagazine.com

    problem product Annual does not work credit card
  • Profile Image
    JotForm Support

    Answered by Welvin on January 16, 2013 at 04:18 AM

    Hi Jane,

    We are truly sorry to hear that. May we please know what is the specific thing that you think that doesn't work with Jotform Paypal Integration? Maybe we can help you to sort it? 

    May we also please know your Jotform username? Also, just one thing, we can't refund you for the whole year because you have already used the subscription for over 6 months. We only have 30 days money back guarantee. 

     

    Thank you.

  • Profile Image

    Answered by Maurice Turnbull  on May 12, 2015 at 03:17 PM

     

    at present extreme complications in registering   D  OF. B. so to avoid further complications  I would greatly appreciate my payment been returned to the account  ending in digits 5025 but I do quote would appreciate delivery of four easy action refillable cigarette lighters and also quote expecting delivery tomorrow Wednesday 13. 5. 15  these I do particularly want delivered  but I  do reiterate wish to cancel other two and likewise return that particular payment back to the account

                                    deapest apologys  M Turnbull