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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The uploading process is not working for my clients

    Asked by rroscoe on January 16, 2013 at 09:23 AM

    While uploading, the process times out and this is a very time sensitive project and right now no one is able to uplaod their files. Hoping you can help fix this issue.

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    JotForm Support

    Answered by EduardoMendez on January 16, 2013 at 10:09 AM

    Hi there, 

    Is there an error when the download fails?

    I have cloned your form and runa test.  I have a 3mb/s download speen and a 1mb/s upload speed.

    I tried uploading a video of 127mb in size.  It took me aproximately 14 minutes at this speed to upload.  

    You can see the process on this short video... Note that I paused the video and started it again when it was nearly completed.


    With this in mind, are users not able to upload videos?  or are the videos of sizes that may take a long time to load?  Remember that before the user submits the form, he/she should wait for the file to be uploaded (as per the marker under the button showing the completed percentage of the process.  You may want to warn your users of this and of the extended wait periods that may occur according to their internet speed.


    Hope that helps.