Form session: Form does not save the session and it pull blank field when using the session url.

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    dandow
    Asked on December 04, 2018 at 10:40 PM

    Dear JotForm,

    One of our participants (JaquiT) was unable to access their pending submission using the JotForm link as I described below. I believe they must have saved at least some of their answers, and should have been able to see some of their answers when they used the link. Unfortunately, all of their answers were gone. Is there some way to recover these answers?

    Thanks,



    Hi Jacqui. 

    I am sorry to hear this. This should not have happened. I apologize for this inconvenience.

    We are going to ask immediately to the JotForm support team what might have happened and try to recover your answers. They usually answer fast.
      
    I had a look in our JotForm pending and completed submissions, and I did not find your incomplete (or completed) submission there. You may have received an email a minutes ago from JotForm sending a link again, because I was trying to access your form. I could see that your form is blank, as you already said. What should have happened when you were filling out the form the first time, is that when you clicked the button to go to the next page, your answers on the page you just left would be saved by JotForm
     
    When you first filled out the form, JotForm should have sent the following message to you:
     
    Subject: Access to finishing to complete your Problem Formulation 1 form later or to edit it
     
    Thank you for your participation in the Problem Formulation 1 (ERA-GABCA).

    You can finish to complete your form later or edit it after submission by accessing:

    link removed to link list below



    This link would return you to your answers. As you indicated that you had filled the form with most of your draft answers, you must have clicked on the next button on several pages, so you should have been able to see your draft answers, and I should have been able to see that your had either a pending or completed submission.

    As soon as we hear back from JotForm support team, I'll return to you. 
     
    Best regards,
     
    Debora

    De: "J T" <> 
    Para: "DPP" <> 
    Enviadas: Terça-feira, 4 de dezembro de 2018 14:30:21 
    Assunto: RE: [ERA-GABCA] ERA-GABCA DISCUSSION FORUM: Problem Formulation 1 (Nov 26 to Dec 10, 2018) 

    Hi Debora 

    I filled in most of my answers on the JotForm yesterday but would like to edit some and add more, however the link that was emailed to me takes me to a blank form with no way to edit my answers. Is that what is supposed to happen? 

    Cheers, 
    Jacqui 


    From: 
    Sent: Monday, 26 November 2018 5:53 PM 
    To: 
    Subject:  ERA-GABCA DISCUSSION FORUM: Problem Formulation 1 (Nov 26 to Dec 10, 2018) 

    Dear expert panel: 

    We announce the opening of the first discussion forum on Problem Formulation 1 on ERA-GABCA from November 26 to December 10 , 2018. 

    To participate, please access: link removed to link list  
     
     
  • Profile Image
    Jed_C
    Answered on December 05, 2018 at 05:53 AM

    We apologize for the inconvenience.

    I just tested the form and was able to replicate the issue. It seems that the session is not recognized. I will escalate this to our L2 team for further investigation.

    We'll let you know here once we have an update about this.

  • Profile Image
    halil
    Answered on April 25, 2019 at 10:10 AM

    Hi,

    I cloned your forms and tested it. I couldn't see any problem about save&continue feature. Do you still have this issue?

    Regards.