How get back deleted information after questions in forms deleted??

  • developmentoffice
    Asked on December 5, 2018 at 4:39 AM

    I wanted the recreate a question in a number of forms from being a text field to a text area. I couldnt change the already selected type so i created a tecxt area and put the same question there and deleted the old question/text field. However it seemsindokng so I deleted a lot of submissions that had already been entered into the old text field. How canI get this information back from already submitted submissions?? And what do you mean in your answer that the validation is working and data was forwarded? See below.

    A new response has been received:

    Answered by david 

    Was that field with the missing data not set to required at some point or was it deleted and replaced with a new field?  If the field was deleted at some point and replaced with another field, the data associated with it would have been removed.  The validation appears to be working and when I cloned the form the data was being forwarded.

    1543940056

  • Kevin Support Team Lead
    Replied on December 5, 2018 at 11:07 AM

    It seems like this is a response from another thread you have already opened: https://www.jotform.com/answers/1661997 

    First off, please kindly avoid to open a thread just to post a follow up reply, this only generates confusion since we will need to be checking each thread you've opened in order to understand the issue, instead of doing so, you may simply open this thread in a web browser and post your reply here: https://www.jotform.com/answers/1663386 

    Now, regarding your question, in fact, when you delete a field you're deleting the associated data, it's not possible to replace a field (delete and add another one) and keep the data. In order to recover the information on the previous field you will need to revert your form back to the version where the field was present, this guide will help you doing so: https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Thanks. 

  • developmentoffice
    Replied on December 10, 2018 at 4:31 AM

    Hi Kevin, 

    Sorry I answered in the wrong thread. Was doing it from my phone and couldn't see what was what. 

    I went to revision history but could not recreate my old form or access any previsous information. When I go to changes made Last month on the left margin, it says on the right hand margin that it is the current version. There is a small note under that I have deleted a field but there is no option to recreate. Is the information that had filled that filed (had 7 submissions) gone forever? Or can it be found. I have no other way of getting this information as the email account that was linked to it is now inactivated and I can't get a hold of that person. 

    Thankful for any help you can give on this.

    Best, 

    Erica 

  • Kevin Support Team Lead
    Replied on December 10, 2018 at 8:54 AM

    The field deletion should have been recorded on the revision history, I would recommend you to click on each version of the revision history tool for your form in order to preview the version on that time. To revert the form back to the version, you may click on the "revert" button: 

    How get back deleted information after questions in forms deleted?? Image 10

    You may also let us know which specific field you're looking to retrieve (its field label) so we can help you having a look on this. 

    Thanks. 

  • developmentoffice
    Replied on December 10, 2018 at 9:12 AM

    Hi, 

    I don't get that option, to revert. This is what it looks like: 

    1544451070Josephine text field Screenshot 10

    https://eu.jotform.com/myforms/rev/82126420043342/ver/5bfde15f81280402ec1ab807 

    Thanks, 

    Erica

  • Kevin Support Team Lead
    Replied on December 10, 2018 at 10:34 AM

    The screen-cast provided on my previous reply is from the form builder, to get the same, edit your form in the builder and click on the "last edit" text displayed right below the form's title: 

    08 31 2017 1504161585 Screenshot 10

    Using the revision tool from the same page as you it's possible to revert back as well, simply click on the different versions of the form in order to view the changes and get the option to revert back:

    How get back deleted information after questions in forms deleted?? Image 21