What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    PAYPAL PRO : "DPRP is disabled for this merchant" And it will not allow crediit card transactions to go through

    Asked by loricopes on January 16, 2013 at 10:43 AM
    credit card payflow payment gateway paypal dprp
  • Profile Image

    Answered by jeanettebmz on January 16, 2013 at 11:50 AM

    Can you please share the FormID you are having issues with? can you also clarify what is the payment gateway you are trying to integrate? is it Authorize.net?

  • Profile Image

    Answered by loricopes on January 16, 2013 at 06:54 PM

    Here is the link.http://form.jotform.us/form/22207080512137paypal is what we have setup
    In good health & fitness,

    Lori Copes, President
    Speaker & Presenter
    Tone & Condition, Inc.
    Phone: 302-454-1813
    Fax: 302-266-8004
    E-mail: toneandcondition@msn.com
    Web-site: www.toneandcondition.com

    Date: Wed, 16 Jan 2013 11:50:47 -0500
    To: toneandcondition@msn.com
    Subject: Re: What does DPRP is disabled for this merchant mean? And how do we fix it to allow credit card transactions to go through?
  • Profile Image

    Answered by jeanettebmz on January 16, 2013 at 08:41 PM

    I am forwarding this issue to our developers so they can fix it as soon as possible

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 17, 2013 at 09:10 AM

    This means "Direct Payment Recurring Payments" feature is not enabled on your PayPal Website Payments Pro account. If you can contact PayPal they should be able enable this. 

  • Profile Image

    Answered by loricopes on January 17, 2013 at 10:46 AM

    Ok just heard back from Paypal they are stating for us to have recurring payments setup from jotforms there should be a connection with Payflow recurring billing and it will prompt 4 things needed basically to tie it together. 1) Partner: 2)Merchant Login/Vender: 3) User: 4) Password:Could you please advise on this because we are currently running radio advertising for our services and are trying to figure this out quickly. And how to fix it.Thank you for you speedy response.
    In good health & fitness,

    Lori Copes, President
    Speaker & Presenter
    Tone & Condition, Inc.
    Phone: 302-454-1813
    Fax: 302-266-8004
    E-mail: toneandcondition@msn.com
    Web-site: www.toneandcondition.com

    Date: Thu, 17 Jan 2013 09:10:02 -0500
    To: toneandcondition@msn.com
    Subject: Re: PAYPAL PRO : "DPRP is disabled for this merchant" And it will not allow crediit card transactions to go through
  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 17, 2013 at 11:23 AM

    Please stand by for an answer from our second level support on the matter.

    Thanks for your patience

  • Profile Image

    Answered by loricopes on January 17, 2013 at 03:40 PM

    HiJust checking in to see if there are any suggestions or answers to our issue.
    In good health & fitness,

    Lori Copes, President
    Speaker & Presenter
    Tone & Condition, Inc.
    Phone: 302-454-1813
    Fax: 302-266-8004
    E-mail: toneandcondition@msn.com
    Web-site: www.toneandcondition.com

    Date: Thu, 17 Jan 2013 11:23:07 -0500
    To: toneandcondition@msn.com
    Subject: Re: PAYPAL PRO : "DPRP is disabled for this merchant" And it will not allow crediit card transactions to go through
  • Profile Image

    Answered by jeanettebmz on January 17, 2013 at 03:45 PM

    This ticket is set to Urgent, you will hopefully get an answer soon. We appreciate your patience.

  • Profile Image
    JotForm Founder

    Answered by aytekin on January 18, 2013 at 06:05 AM

    We do not have Payflow integration. We only have integration with Website Payments Pro (new name PayPal Payments Pro)

    https://www.paypal.com/webapps/mpp/paypal-payments-pro

     

    I believe Payflow is a completely different service 

    https://www.paypal.com/webapps/mpp/payflow-payment-gateway

     

  • Profile Image

    Answered by loricopes on January 18, 2013 at 07:37 AM
    Do you guys have any other gateway options or companies that
    Would allow us to do the subscription with recurring payments. Typically our knowledge is most time subscription options mean recurring payments. If so what are the steps so we could
    Quickly fix this issue. Please advise.
    Sent from my iPhone
  • Profile Image
    JotForm Support

    Answered by jonathan on January 18, 2013 at 09:23 AM

    @loricopes

    Hi, have you checked Authorize.Net? That is another payment gateway you can try.

    Inform us if this is not an option for you.

    Thanks.

  • Profile Image

    Answered by loricopes on March 01, 2013 at 05:09 AM
    LinkedIn
    ------------
    I'd like to add you to my professional network on LinkedIn.
    - Lori
    Lori Copes
    CFO at AHDTV Network
    Greater Philadelphia Area
    Confirm that you know Lori Copes:
    https://www.linkedin.com/e/nwnthu-hdr6jct9-e/isd/11373520328/2NE4N1yV/?hs=false&tok=1j2D1zgXC0q5E1
    --
    You are receiving Invitation to Connect emails. Click to unsubscribe:
    http://www.linkedin.com/e/nwnthu-hdr6jct9-e/uuZxW0dkSFVNSP8m9ImucsHD3LUsGc8vrqtcrfu-eTVr6j1sfU/goo/jotformforum_166350%40interlogy%2Ecom/20061/I3760805889_1/?hs=false&tok=2bloDyZiq0q5E1
    (c) 2012 LinkedIn Corporation. 2029 Stierlin Ct, Mountain View, CA 94043, USA.

  • Profile Image

    Answered by BryanPaulo on May 13, 2014 at 09:25 AM

    Hello loricopes,

    It appears that you posted a message on this thread. If you still have question regarding you paypal integration, kindly log in to your account and re-post your message HERE.

    If you have a new question. please create a new thread by clicking this link.

    Please let us know how we may help you.

    Bryan

  • Profile Image

    Answered by fiaonline on June 24, 2014 at 12:37 PM

    Membership module is not working for me either. How do I enable it in Paypal?

    Getting the following error: "DPRP is disabled for this merchant".

    Please let me know asap. URGENT.

    Thanks.