What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with Secure SSL Submissions

    Asked by micdh on January 16, 2013 at 11:16 AM

    Dear JotForm Team,


    We have been using JotForm for two months now and are currently receiving applications for an event we are organising. However, i just noticed that we have almost reached the limit for secure SSL submissions (7 out of 10). We are not using the secured submissions variant. I checked the form embedding settings as you've inidated in responses to similar questions in this forum and the 'Secure form' box is not ticked. The webpage where the form is embedded is an http one (not an https). Therefore, i don't understand why the submissions we have received so far have been secured SSL submissions.


    Could you fix this problem or tell us what to do about it?


    Best regards,


    Page URL:

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    Answered by pinoytech on January 16, 2013 at 12:13 PM

    Hi Petya,

    As I've check your form in your website, I found out that your form is secured. Please take a look at this: http://www.screencast.com/t/yXMRn0IY

    In order to fixed this, all you need to do is re-embed your form code into your website. Just make sure to used non-secured form to avoid this from happening again.

    If you need further assistance, do let us know.

    Thank you!

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    Answered by micdh on January 17, 2013 at 04:44 AM



    I see. Well, it seems that the form has been securely embedded by mistake. We managed to resolve this. The clip was very helpful. Thank you for your swift response!




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    JotForm Support

    Answered by jonathan on January 17, 2013 at 08:11 AM

    You're quite welcome Petya. Please feel free to contact us again anytime should you have other inquiry.