What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    IE7 Error: Pagebreak "next" button does not work

    Asked by guest_30154180274042 on January 16, 2013 at 11:23 AM

    In IE7, when clicking the Next button for moving to the next page of our form, an error is occuring on the page and users are unable to move to the next page.

     

    The Error information  is: 

     

    Line: 1096

    Char: 92

    Error: Object doesn't support this property or method

    Code: 0

    URL: http://rim.mlearning.com/cs/order

     

    The error only occurs when the user actually CLICKS on the next button. 

     

    The Link to see the form in question is:

    http://rim.mlearning.com/cs/order

     

    I have read through the forums and have tried to get around the issue by embedding our form using the iframe method with no success.  That attempt can be found here:

    http://rim.mlearning.com/cs/order/index_iframe.html

     

    I have attempted to find anythng out of the ordinary in and around line 1096 of our form, but I can find nothing exotic or invalid.  My best guess is that there is some action that is triggered on the next button click event.  Perhaps a postMessage or some frame-to-parent communication? 

    Page URL:
    http://rim.mlearning.com/cs/order

    Screenshot
  • Profile Image

    Answered by guest_30154180274042 on January 16, 2013 at 11:37 AM

    Looks like im just a guest, but we're actually premium members! The question submission form didnt pick up my login

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on January 16, 2013 at 12:55 PM

    Hi there, 

    Can you please try to embed your form using iFrame code in stead.

    Here is a guide to help you with that:

    http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    Please give that a try and let us know if you need further assistance!

  • Profile Image

    Answered by onpoint on January 21, 2013 at 02:23 PM

    I have read through the forums and have tried to get around the issue by embedding our form using the iframe method with no success.  That attempt can be found here:

    http://rim.mlearning.com/cs/order/index_iframe.html

  • Profile Image
    JotForm Support

    Answered by Welvin on January 21, 2013 at 03:24 PM

    How about changing your doctype declaration into this one:

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

    Please let us know for results.

     

    Thanks