What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am attempting to downgrade and it won't let me

    Asked by murcjot on January 16, 2013 at 12:45 PM

    I looked up this issue and saw that the same thing has happened to others. I need to downgrade back to the free membership and when I try it redirects me to the plimus website and doesn't accept my login info.

    Can you please downgrade my account for me?

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    JotForm Support

    Answered by EduardoMendez on January 16, 2013 at 01:13 PM

    Hi there, 

    As per your request I have cancelled your subscription and your account is due to downgrade on the 22nd of this month.

    Please let us know if you need further assistance!

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    Answered by murcjot on January 16, 2013 at 01:25 PM

    Thank You

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    JotForm Support

    Answered by Deygus on January 16, 2013 at 01:48 PM

    On behalf of my colleague you are welcome and if you have any other questions or problems feel free to ask or let us know.