Unable to download PDF as the default download file format.

  • Profile Image
    Asked on December 05, 2018 at 05:18 PM

    HI, I get a pdf of the forms that get submitted which i great. BUT its a Phantom PDF so I caNT SAVE IT ONTO MY CLIENT FILES AS A STANDARD PDF - HOW DO i DO THIS>?

  • Profile Image
    Answered on December 05, 2018 at 08:21 PM

    I tried cloning one of your form http://www.jotform.co/form/81568684264873 and made some test submission, it downloaded the PDF attachment in my notification without any issue.

    1544059095Re_ Clone of Adult Initial Int

    To further isolate the issue, please try the suggestions below and see if that helps.
    1). Clear your form cache and browser cache.
    2). Try using other browsers
    3). Try incognito mode (if using Chrome) or private browsing (if using Firefox).
    Looking forward for your response.
  • Profile Image
    Answered on December 06, 2018 at 05:43 AM
    Thx Jed
    Yes I agree it does download as a PDF but that’s not the full issue
    It downloads as a foxit? Phantom PDF so when I save the PDF into my client
    management system I then can’t open it.
    I want to be able to download it as a standard PDF that I can save
    elsewhere and then reopen as needed.
    I look at your steps below but wanted to see your thoughts on the issue.