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    Conditional emails

    Asked by rasss on March 09, 2011 at 08:14 AM

    When I set up a conditional email such that when a person enters (eguals)  a number it works fine, however when I set it up to enter text (a word) it doesn't work?


    Can I make this work?


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    JotForm Support

    Answered by liyam on March 09, 2011 at 12:54 PM


    The conditions with text boxes are case sensitive.  If you miss one capitalization, the condition will no meet an equivalent for an email to be sent.  So normally I prefer and often suggest people to use a drop down menu just to be sure that the conditions are met.

    Hope this helps.