Download link: Error message when generating a PDF form via 'My Forms' page

  • DeBenedetti
    Asked on December 6, 2018 at 6:41 AM

    Hi all,

    when I try to create a PDF form I receive the attached message.

    Please let me know.

    Thanks for your support in advance.

    Enrica

    Jotform Thread 1664778 Screenshot
  • Victoria_K
    Replied on December 6, 2018 at 11:54 AM

    Hi Enrica - I was able to replicate the error when trying to download a PDF via 'My Forms' page. This will be reported to our developers for fixing. 

    Could you try downloading PDF form via PUBLISH page? Please refer to the screenshot:

    1544114555a2guj Screenshot 10

    If the problem will persist, let us know and we will check further. 

  • onur JotForm Developer
    Replied on December 7, 2018 at 4:29 AM

    Hello,

    Problem is fixed. Can you check it on your side as well?

    Please let us know if issue persists,

    Regards.

  • DeBenedetti
    Replied on December 7, 2018 at 5:43 AM
    Hello,
    I'm sorry but the problem persist. Please look the new error message in
    attach.
    Please let me know.
    Thanks and regards,
    Enrica
    Il 07/12/2018 10:29, JotForm ha scritto:
    ...
  • Victoria_K
    Replied on December 7, 2018 at 8:14 AM

    Our apologies once again. We will contact developers again. But, unfortunately, your screenshot has not got through, we can not receive attachments on forum. Could you visit this thread and post it again via 'Your Answer' text area? www.jotform.com/answers/1664778 

    Thank you in advance for cooperation.

  • onur JotForm Developer
    Replied on December 10, 2018 at 5:52 AM

    Hello,

    Sorry for the trouble,

    It should be fixed now. Can you check it again?

    Waiting for your reply,

    Regards.

  • DeBenedetti
    Replied on December 12, 2018 at 4:43 AM
    Hi all,
    now it's all ok.
    Thanks so much for your help!
    Regards,
    Enrica
    Il 10/12/2018 11:52, JotForm ha scritto:
    ...