What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    what happened to your live chat?

    Asked by sittercritter on January 16, 2013 at 04:13 PM

    what happened to your live chat?  IT was really great.  kept me from switching...

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    JotForm Support

    Answered by EduardoMendez on January 16, 2013 at 04:50 PM

    Hi there, 

    We still use live chat.  however, it is activated according to the number of support agents available .

    We are striving to have it available most of the day and we thank you for your feedback about this tool.

    Meanwhile we progress toward having 24 hour live chat, if you need any assistance we are here 24/7 through the forum.  

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    Answered by MirskyValoreMarketing on February 18, 2013 at 04:27 PM



    I am facing a problem, I would like to solve through talking with you instantly. I can understand that while we chat through IM. Please let me know how can I touch base with Live Chat support.



    VG Marketing Dept.

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    Answered by jeanettebmz on February 18, 2013 at 06:02 PM

    Unfortunately , we are lacking of enough manpower to have live chat as for now. However, we are planning to bring this way of communication back again very soon.

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    Answered by CarsonNewman on September 25, 2014 at 11:11 AM

    I have a question that I have submitted through the forum and have received no response to. I really need help here. My form is not sending notification emails that have files uploaded with the form. PLEASE HELP!

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    JotForm Support

    Answered by david on September 25, 2014 at 11:50 AM


    Your previous thread did indeed receive an answer.  Here is the thread so you may follow up:


    If you have any further questions, please create a new thread and we will be happy to help.