Account not able to upgrade

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    Asked on December 06, 2018 at 07:11 PM

    After receiving a message that my card was declined I reentered the info.  I received another email saying it is declined.  

    I have even tried to upgrade and put through my payment and repeatedly get a message that my card is declined.  I have called my bank and they do not see any declines and say there is an issue with the merchant.  Please do not send me another message to call my bank.  Please put through my payment or call me at 530-754-9020 or 530-219-4464.  We have several active surveys crucial to the conducting of our business.  Please continue service until this issue is resolved.

    Dee (Denea) Clark

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    Answered on December 06, 2018 at 10:08 PM

    Could you please check now? The account was upgraded successfully. Let us know if you have further queries.


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    Answered on December 10, 2018 at 04:20 PM

    I have logged in and we have been downgraded to the free level not upgraded.  Now our active surveys can't function.   Please contact your credit card processor and have them correct the issue they or you are having with the card we have provided.


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    Answered on December 10, 2018 at 06:19 PM

    Apologies for any inconvenience this has caused you.

    May I suggest that you update the credit card on the billing page of your account, please?


    After updating the card, try upgrading your account again — How-to-upgrade-my-account

    If, in any case, that didn't work, try upgrading your account through this link (Bronze Monthly $19.00).

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    Answered on December 11, 2018 at 12:44 PM

    Updating the payment didn't work for the umpteenth time, but the fastspring link you gave me worked! Thank you for finding a solution!