problem with printing pdf of submissions

  • Froydis
    Asked on December 7, 2018 at 6:05 AM

    hi today everytime i try to print my pdf version of a submission a box is embedded on the top with which format of pdf i want to create, despite naming my document and choosing a type this box wont go away!! very infuriating! i was able to print my submissions fine yesterday!! 

    here is a screen grab of the box...hope you can help thanks


    1544180668problem jotform Screenshot 10

  • Richie JotForm Support
    Replied on December 7, 2018 at 11:28 AM

    We are sorry for the inconvenience.

    I have tested my sample PDF and I can't seem to replicate the issue at my end.

    This option will only show when it is your first time to create a PDF form or there is no default layout for your PDF. After selecting a layout this option will not pop-up when you return to view your PDF.

    problem with printing pdf of submissions Image 1 Screenshot 20

    Please select a layout and let us know if the issue still remains.