What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Not receiving email notifications anymoreAsked by gianninet on January 16, 2013 at 10:46 PM
I have 2 mail address in my mail configuration but i resive the form in just 1 mail address
i think is son error in your system bicouse 2 days a go i resive normaly in 2 address
Please help me
my mail is firstname.lastname@example.org
One of your email recipient ended up to the bounce list due to the following reason:
info@labo****.*** is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<email@example.com>) with the subject of (Chumo labonita.asia) matches a profile the Internet community may consider spam. Please revise your message before resending.'
I have now removed that email from the bounce list so it should be working fine now. Kindly take note on the bounce list reason to avoid this from happening again. We would also recommend to read the following article as it may help prevent this type of issue. How to setup email alerts to prevent "emails not being received" issues