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    Urgent Clarification

    Asked by guest_23572550235046 on January 16, 2013 at 11:34 PM


    Your prompt assistance on the below is very much appreciated. If not, I will have no choice but to cancel all my accounts with you as its very frustrating and time consuming trying to solve this problem while I watch money disappear from my bank account to Jotform.

    I have written to you sometime last month regarding the fact that I upgraded my jotform account from a monthly to a yearly plan.

    Now I just checked my credit card bill and noticed that I have been charged for the monthly AND yearly plan for December, which one of you assured me the last time I wrote, that I will not be charged any longer, for the monthly plan after this upgrade. I've just checked my jotform account again and noted that my next billing is on 25th January 2013, which means this monthly charge is going to happen again!

    I have several jotform accounts and when I signed up for this upgrade, I was logged in under the email address reservations@kurumba.com. Can you please check on this account and do the upgrade from monthly to yearly ASAP?

    Will I be able to get a refund for the double charge in December?

    Thank you!

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    Answered by jeanettebmz on January 16, 2013 at 11:57 PM

    I apologize for the discomfort this inconvenience has caused to you. I am here to help you to the best of my abilities

    The monthly charge was done on this Order:  INT121227-3478-68202B , which is applied to KurumbaReservations

    However, I cannot find into our logs a yearly subscription applied to the same account. So there are no double charges for the same account. But, as you have several accounts with us, you were probably logged into another one

    Can you please let me know the Order Ref number for the yearly subscription so I can fix the problem ?