What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have upgraded my account, but it is not registered on my user (URGENT)

    Asked by mediaplus on January 17, 2013 at 06:13 AM

    Order ID: INT130117-7912-23357

    On my user support@mediaplus.no I still have only 100 submissions on my forms. 

    How long will it take before it is registered? I have received the emails that confirms my upgrade. 


    This is urgent now that we have to open for more that 100 registrations on our form.

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    Answered by pinoytech on January 17, 2013 at 08:42 AM

    Hi there,

    Your account is already active to PREMIUM upon checking. Can you please log out first in your account, then delete browser cache and cookies, then log back in?

    If you need further assistance, do let us know.

    Thank you!