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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to delete or change a false recipient-emailadress

    Asked by KatharinaE on January 17, 2013 at 08:56 AM

    In the notification was inserted my mailadress as follows: frstadtkirche@googlemail.com.

    If I test this notification, the jotform says, that a mail was sent to Frstadtkirche@googelmail.com .

    May be, I typed this adress in that false form, but I do not know where.

    And : where and how can I correct the adress of recipient?????

    Best wishes!

    Katharina Elsäßer

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    Answered by pinoytech on January 17, 2013 at 09:01 AM

    Hi Kath,

    Here's the guide on finding out E-mail Address used for submissions:

    http://jotform.me/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    If you need further assistance, do let us know.

    Thank you!

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    Answered by KatharinaE on January 17, 2013 at 09:16 AM

    I did so, in the notification is now the correct recipient-adress. But click at the button "Test e-mail" creates an email to the false adress (the old incorrect adress).

    Futher: Later I want changes this adress to another.

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    Answered by pinoytech on January 17, 2013 at 09:27 AM

    Hi Kath,

    I just want you to know that using "Test Email" button will only send notification to the email address that associated to your account. I would suggest you to test your form on actual submission. Try also clearing your browser cache and cookies.

    Thank you!

  • Profile Image

    Answered by KatharinaE on January 17, 2013 at 09:35 AM
    Am 17.01.2013 15:27, schrieb JotForm Support Forum: