Payment form error PCI Security Error: Security header is not valid

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    meganlcss
    Asked on December 10, 2018 at 11:09 AM

    Hi there,


    My customer was trying to use the form I created and it came up with an error message that says "PCI Security Error: Security header is not valid".

    I'm not sure what I am doing wrong. Can you please help?

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    jonathan
    Answered on December 10, 2018 at 02:08 PM

    The PayPal PCI security error is normally due to invalid credentials used in the PayPal Payment PRO integration. Make sure the API username, password, and signature are valid and working.

    1544468804zzz 2018-12-11 03.04.43.png


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    meganlcss
    Answered on December 10, 2018 at 10:43 PM
    Hi there, 
    I’ve changed the account information multiple times and it’s still reading as an error for my customer. Can you please help me identify what the problem is?
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    Kiran
    Answered on December 11, 2018 at 08:59 AM

    I have tried submitting the form using test credit card number and see that it is displaying a different error message. When I tried to use the Sandbox mode on the cloned version of your form with your API details, it is displaying the Security header error message.

    Could you confirm if you are using the API credentials of the PayPal live account and not sandbox? Also, please let us know if the same credentials used on any other form is working without any issue. 

    Please get back to us if the issue still persists. We will be happy to assist you further.