Having a problem with the form saying that the signature field is required even when there is a signature.

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    bones489
    Asked on December 10, 2018 at 11:17 AM

    We are having a problem with the form saying that the signature field is required even when there is a signature.  This only happens about 30% of the time though.  This has happened on a couple of different forms we have.

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    jherwin
    Answered on December 10, 2018 at 02:13 PM

    I'm trying to submit your form and I was not able to replicate the issue. Do you experience that 30% on the same device / pc?

    If so, try clearing your browser's cache and cookies. That may work.
    1544469169test2.gif

    Let us know if the issue still persists. :)

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    BJoanna
    Answered on December 13, 2018 at 10:48 AM

    @Dan

    I have moved your question to a separate thread and we will provide you an answer there shortly. 

    https://www.jotform.com/answers/1672316