No data in emailed submission

  • chankins
    Asked on December 10, 2018 at 12:29 PM

    Regarding the following form:

    https://form.jotform.com/61015795019960

    When Jotforms emails the submissions to us they come out with no data.

    When I pull them up in the database the data is there.

    Please advise.

    Thanks,

    Charley


  • Richie JotForm Support
    Replied on December 10, 2018 at 2:54 PM

    I have tested a cloned version of your form and I can't seem to replicate the issue at my end.

    No data in emailed submission Image 1 Screenshot 20

    May we know what fields are missing when you receive the notification email?

    Or are you referring to the fields that should have been hidden?

    May we know if you have embedded your form into a web page?


  • chankins
    Replied on December 11, 2018 at 6:43 PM
    It is not embedded into a page.
    When viewing from "Submissions" everything looks fine.
    But, the email automatically sent out is missing the data from many of the required fields. See below.
    Thanks,
    Charley
    [http://www.southark.edu/images/SouthArk_Academic_color_transparent-bkd.png]
    South Arkansas Community College
    Out of State Tuition Waiver
    Student ID:
    777062876
    Student's Name:
    Heather Nicole Hancock
    Student's Address:
    Street Address: 806 Vic Allen Rd
    City: Downsville
    State: Louisiana
    Zip Code: 71234
    Proof of Residency:
    04D9811D-C277-4D6F-A2E3-99DA5CDB5837.jpeg
    Student's Phone #:
    (318) 3312316
    Student's Email:
    heather.hancock@bxs.com
    Semester Attending:
    Spring 2019
    Wage Earner Info:
    Are you an AR Wage Earner?
    No
    Are you a dependent of an AR Wage Earner?
    No
    AR Wage Earner's salary at least $5,500?
    Proof of Wage Earnings:
    AR Wage Earner's Relation to Student:
    AR Wage Earner's Name:
    AR Wage Earner's SSN:
    AR Wage Earner's Current Employer:
    AR Wage Earner's Employer Address:
    AR Wage Earner's Employer Phone #:
    AR Wage Earner's Supervisor Name:
    AR Wage Earner's Supervisor Email:
    Student's Signature:
    [https://www.jotform.com/uploads/chankins/61015795019960/4202922771217985030/4202922771217985030_signature_190.png]
    Date of Signature:
    12-10-2018
    DISCLAIMER: Emails sent to or received from the College are subject to the Arkansas Freedom of Information Act, Ark. Code Ann. Sec. 25-19-101 et. Seq.
    DISCLAIMER: Emails sent to or received from the College are subject to the Arkansas Freedom of Information Act, Ark. Code Ann. Sec. 25-19-101 et. Seq.
    ...
  • Kevin Support Team Lead
    Replied on December 11, 2018 at 9:29 PM

    I have been testing a cloned form of yours and I was unable to replicate the issue either, I have submitted the form and the email contains the filled data: 

    1544581615screenshot 01 Screenshot 10

    If the problem persists on your end, try doing the following: 

    1. Go to edit your current email notification and click on the source code button, copy all the current content: 

    1544581677screenshot 02 Screenshot 21

    2. Paste the content in a plain text editor, delete the current email notification and add a new one, edit the content and paste the one you copied from the previous email. These guides will help you deleting and setting up the email, the first step above is the same you need to follow to paste the content: 

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    I hope this helps.