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motorcycleexpressAsked on December 10, 2018 at 4:12 PM
Hi. Second time asking question today. New to the program. I have integrated our paypal account but when trying to test out the PayPal payment form, I am unable to receive a copy of submitted form because we are not actually paying. I put it in Sandbox mode, but I don't know what I am doing wrong to test. Please advise or send link to article. Would I need to go into Paypal and click Sandbox for a different client code..etc.? I need to view submission and pdf view after submission. Thx in advance.
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Elton Support Team LeadReplied on December 10, 2018 at 5:57 PM
You'll have to complete the payment first before you'll receive submissions email even on Sandbox Mode.
Here's a guide on how to test Paypal https://www.jotform.com/help/390-How-to-Test-your-PayPal-Payment-Form
If you want to receive an email notification for pending/incomplete payments, here's how: https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-Email. Note: Pending email alerts are not instant. It should take somewhere between 30 minutes to 1 hour to be emailed, the delay is here to let customers finish their transactions and also it is a time buffer for the PayPal IPN to come through.