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    Do not receive auto responder email

    Asked by JASD on January 17, 2013 at 04:06 PM

    For some reason, when I tried testing the donation, I didn't receieve the cusstomized auto reply email. Am I not doing something right?


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    Answered by pinoytech on January 17, 2013 at 04:16 PM

    Hi JASD,

    Sorry for the inconvenience that may have caused. With regards to the issue, I would suggest you to change Sender E-mail to noreply@jotform.com as this help s to ensure that auto-response is not identified by the recipient's email provider as spam. For more information, please take a look at this article: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Thank you!