Changes made are not displayed in submission PDF.

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    Asked on December 10, 2018 at 06:01 PM

    Please note I have a field for prefix in the form and it was changed to a better format, but when I turn it into PDF that field is not there, neither is the new format.

    In the email confirmation it is different too.

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    Answered on December 10, 2018 at 09:06 PM

    To my understanding, you added the Prefix in the Name field and it is not showing in the PDF version of the form.

    Is that correct? 

    We'll wait for your reply.

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    Answered on December 10, 2018 at 09:43 PM
    Yes that is correct. I also made several updates to the form, but nothing is showing when I turn the submission into a PDF file. Please advise.
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    Answered on December 11, 2018 at 07:32 AM

    Please note that you have customized your submission PDF template. I would suggest you to please edit your PDF template and add the questions there which you want to show in form. Please check the screenshot below on how to edit PDF template:


    Hope this helps.

    Do get back to us if you have any questions.