Changes made are not displayed in submission PDF.

  • Elianepater
    Asked on December 10, 2018 at 6:01 PM

    Please note I have a field for prefix in the form and it was changed to a better format, but when I turn it into PDF that field is not there, neither is the new format.

    In the email confirmation it is different too.

    Jotform Thread 1668897 Screenshot
  • John_Benson
    Replied on December 10, 2018 at 9:06 PM

    To my understanding, you added the Prefix in the Name field and it is not showing in the PDF version of the form.

    Is that correct? 

    We'll wait for your reply.

  • Elianepater
    Replied on December 10, 2018 at 9:43 PM
    Hello.
    Yes that is correct. I also made several updates to the form, but nothing is showing when I turn the submission into a PDF file. Please advise.
    Thanks.
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  • Ashwin JotForm Support
    Replied on December 11, 2018 at 7:32 AM

    Please note that you have customized your submission PDF template. I would suggest you to please edit your PDF template and add the questions there which you want to show in form. Please check the screenshot below on how to edit PDF template:

    1544531474PDFTemplate Screenshot 10

    Hope this helps.

    Do get back to us if you have any questions.